We care deeply about the privacy of you and your family.
By using our website you signify your acceptance of this policy and our Terms & Conditions. If you do not agree to this policy, please do not use our website.
Personal identification information
We use the personal information you voluntarily submit to us on our website in order to process sales orders, customer service, registrations, enquiries, product updates, email newsletters and other features we make available.
You may manage your personal information in your customer account, including opting-out of our email communications at any time.
Non-personal identification information
We collect non-personal identification information from website visitors such as pages visited, time on website, device type, country location, etc. to help provide better and more relevant products, services and marketing communications.
Our website uses first party 'cookies' to enhance your experience. We do not allow cookies from third parties. If you choose to set your browser to refuse first party cookies some parts of our website may not function properly.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
Our website is hosted on our servers in Sweden within the European Union (EU) and we comply with the rules and regulations of the EU with regards data protection. Sensitive and private data exchange between the website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We use payment providers to process card payments and do not store your card information on our servers. The processing of your personal information may involve transfer of that information outside of the EU.
Any information you may disclose when contributing user generated content on publicly-available areas of our website should not be regarded as private or confidential.
How we protect your OPI information
Open Products operates a 'zero knowledge' policy with regards the information on your OPI.
Information on your OPI is not shared with us or accessible by us. Your OPI passwords are not shared with us or accessible by us. If you forget your OPI password we cannot issue you a new password. It is therefore VERY IMPORTANT to safely record your password to avoid complete data loss.
Emails sent from or to your OPI do not, by default, pass through Open Products' email servers. If you choose to use the Open Products email servers, the emails you send and receive will pass through our servers and should be encrypted for full privacy. This is the case when using any email service provider e.g. your ISP or Gmail.
The OPI back-up service fully encrypts the data on your OPI, using your password, before it is sent to our back-up servers in Sweden. Open Products has no ability to unencrypt (i.e. make readable) your back-up data on our servers or grant access to a third party to do so.
In order to enable you to access your OPI over a wifi connection, remotely or when using our mobile apps we make use of the IP address allocated to you by your ISP. OPI regularly connects to Open Products servers to update DNS pointers and to check for software updates. These services are on by default, but can be deactivated in the administrative interface.
Sharing your personal information
We do not sell, trade, or rent your personal identification information to others.
We never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
If Open Products undergoes a business transition such as a merger, being acquired by another company, or selling a portion of its assets, your personal information will, in most instances, be part of the assets transferred.
Effective date: 05 February 2016